Exchange and Refund Policy

PLEASE NOTE:  ALL SALES ARE FINAL – ABSOLUTELY NO REFUNDS!

CUSTOMS AND DUTIES NOT INCLUDED ON ALL INTERNATIONAL ORDERS.

EXCHANGES (ALLOWED WITHIN 30 DAYS OF PURCHASE)

  • Before wearing the shoes, try them on for size.  If floor is not carpeted, please cover flooring with clean cloth to protect shoe soles from becoming scratched or dirtied. Shoes with any visible wear, from fitting or otherwise, will not be eligible for exchange.
  • Keep in mind that the width of your new shoes will conform to the shape of your foot, but the length will not change. A snug, yet comfortable fit is the correct fit.           
  • If the shoes do not fit or there is a manufacturing flaw, please do NOT wear the shoes. Notify Luboos Shoes immediately!  If the shoes show signs of being worn on anything other than carpet or cloth, there will be no exchange made.  This is not negotiable!
  • All exchanges that are shipped will incur a $20.00 Restocking/Exchange Fee to cover the cost of shipping out a new pair of shoes
  • At the bottom of your receipt is a place for exchange requests. Please include your credit card number, billing, and shipping information on exchange requests, as well as a detailed description of how and where the shoes do not fit.

CARE FOR CHARACTER SHOES

  • To help insure that you get the longest lasting wear from your new shoes, we advise that you always untie the shoe before putting on or removing them.
  • We recommend wearing thin socks with shoes.  Perspiration can distort the leather. If you choose to not do so, wipe out the inside of the shoes after wear, the salt from your skin will break down the leather and elastics and they will have a shortened lifespan.
  • To help the leather last longer, you should use leather conditioner to condition the shoes once a while.

DISCLAIMER

Anyone who purchases Luboos Shoes acknowledges that injuries may occur while wearing any footwear; therefore, the purchaser assumes all responsibility and risks including, but not limited to, bodily injury which may occur as a result of wearing Luboos Shoes regardless of reason.  Buyers/Consumers waive any and all claims against Luboos Shoes and agree to not hold liable Luboos Shoes, its successors, assignees, officers, directors, shareholders, employees, agents, executors, administrators, and their heirs should an injury be sustained out of negligence or breach of contract, and whether it results in bodily injury, property damage, or loss otherwise.

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